Trickster does not track anything
raph
Hi,
just installed Trickster, but it does not seem to track files at all.
I added my Dropbox folder to the watched folders, but the view is always empty.
The documents folders also is not tracked.
Trickster seems to only track what applications were opened, but no documents at all.
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Support Staff 2 Posted by Sandy on 07 Jul, 2012 04:46 PM
Hi Raph,
Did you add the document folders in "File Tracking Settings...", and then Watched Folders? Is there anything in the exclusion list?
Kind Regards,
Sandy
3 Posted by raph on 07 Jul, 2012 04:49 PM
Yes, that's what the windows looks like (attachment).
Support Staff 4 Posted by Sandy on 08 Jul, 2012 06:38 AM
Did you open any of these documents after adding the folder in Watched folders?
Are there any messages about Trickster in Console.app?
Kind Regards,
Sandy
5 Posted by raph on 08 Jul, 2012 12:42 PM
Yes, opening documents from the Documents folder does not lead to them being shown in Trickster in the Documents tab.
Console.app shows three crash logs, but nothing else.
Support Staff 6 Posted by Sandy on 08 Jul, 2012 04:38 PM
Did you try the "Drop a file to test" feature in "File Tracking Settings..."? Do you get the confirmation that the file will appear in the result list?
Sandy
7 Posted by raph on 08 Jul, 2012 04:45 PM
Yes. Whatever files I drop from the docs folder in the field evaluates as being watched. When I open the file, it is still not visible in Trickster.
Support Staff 8 Posted by Jacob Gorban on 09 Jul, 2012 11:45 AM
Hello,
I have some question that might help to clear this:
1. Do you use Finder to open files or Path Finder, for example?
2. Do you have Spotlight enabled and can it find the files in your Documents folder that Trickster doesn't show.
3. Are your files on your main drive or are they on some external drive?
4. If you select a file in your documents folder, copy and paste it to create a copy, does the copy appear in Trickster? (Without opening it, just after copying)
Jacob.
9 Posted by Cyrill on 15 Jul, 2012 07:49 PM
I have exactly the same problem here. Trickster was working fine but then stopped tracking and I have no idea why. It is exactly the pattern reported by ralph.
Regarding the questions of Jacob Gordon:
Any help is appreciated.
Cyrill
Support Staff 10 Posted by Jacob Gorban on 16 Jul, 2012 07:24 AM
Hello, Cyrill.
Thanks for answering my questions.
Since you answers don't hit any known issues, let me ask you some more questions:
Does Trickster work if you restart it?
Can you see if there are any error messages regarding Trickster in the Console?
Could it be that you added a very general exclusion? Check all the File Tracker Settings dialog, including the watched folders (see that you have there the folders that you expect Trickster to track) and all the exclude lists.
Also, try to start with a fresh database, maybe it is something in the settings that you don't see:
Launch Trickster. It should start with an empty database with default settings, as on first launch. Does it track your files now?
Last, you can try the latest beta http://dl.apparentsoft.com/beta/Trickster_2.0.1.6a.zip
Let me know of your progress, Cyrill.
Jacob.
11 Posted by Cyrill Stachniss on 16 Jul, 2012 08:06 AM
Hi Jacob,
Thanks for your reply!
Support Staff 12 Posted by Jacob Gorban on 16 Jul, 2012 08:38 AM
Ciryll.
There is no attachment from the console.
You can try copying the rows from there instead of taking a screenshot and pasting them in your reply.
Yes, deleting the files that you specified is enough to restart Trickster like a clean install.
Jacob.
13 Posted by Cyrill Stachniss on 16 Jul, 2012 08:47 AM
Sorry for that - here we go:
====
15.07.12 21:35:34,984 Trickster: 2012-07-15 21:35:34:984 [main] [-processQueryResults] Problem with Spotlight item <NSMetadataItem: 0x7ff4ea4c3ab0>. Not a string path
15.07.12 21:35:34,984 Trickster: 2012-07-15 21:35:34:984 [main] [-processQueryResults] Problem with Spotlight item <NSMetadataItem: 0x7ff4ea4c3ab0>. Not a string path
15.07.12 21:36:02,428 Trickster: Layout still needs update after calling -[WebHTMLView layout]. WebHTMLView or one of its superclasses may have overridden -layout without calling super. Or, something may have dirtied layout in the middle of updating it. Both are programming errors in Cocoa Autolayout. The former is pretty likely to arise if some pre-Cocoa Autolayout class had a method called layout, but it should be fixed.
15.07.12 21:38:44,558 [0x0-0x8a68a6].com.apparentsoft.trickster: 2012-07-15 21:38 Trickster[47410] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: Must call FSEventStreamStop() before calling FSEventStreamInvalidate()
15.07.12 21:38:44,558 [0x0-0x8a68a6].com.apparentsoft.trickster: 2012-07-15 21:38 Trickster[47410] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: FSEventStream was released (causing it to be deallocated) without calling FSEventStreamStop()
15.07.12 21:39:40,278 [0x0-0x8a68a6].com.apparentsoft.trickster: 2012-07-15 21:39 Trickster[47410] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: Must call FSEventStreamStop() before calling FSEventStreamInvalidate()
15.07.12 21:39:40,278 [0x0-0x8a68a6].com.apparentsoft.trickster: 2012-07-15 21:39 Trickster[47410] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: FSEventStream was released (causing it to be deallocated) without calling FSEventStreamStop()
15.07.12 21:40:39,516 [0x0-0x8a68a6].com.apparentsoft.trickster: 2012-07-15 21:40 Trickster[47410] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: Must call FSEventStreamStop() before calling FSEventStreamInvalidate()
15.07.12 21:40:39,516 [0x0-0x8a68a6].com.apparentsoft.trickster: 2012-07-15 21:40 Trickster[47410] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: FSEventStream was released (causing it to be deallocated) without calling FSEventStreamStop()
16.07.12 09:30:01,799 [0x0-0x8a68a6].com.apparentsoft.trickster: 2012-07-16 09:30 Trickster[47410] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: Must call FSEventStreamStop() before calling FSEventStreamInvalidate()
16.07.12 09:30:01,799 [0x0-0x8a68a6].com.apparentsoft.trickster: 2012-07-16 09:30 Trickster[47410] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: FSEventStream was released (causing it to be deallocated) without calling FSEventStreamStop()
16.07.12 09:34:41,733 [0x0-0x903903].com.apparentsoft.trickster: 2012-07-16 09:34 Trickster[48211] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: Must call FSEventStreamStop() before calling FSEventStreamInvalidate()
16.07.12 09:34:41,733 [0x0-0x903903].com.apparentsoft.trickster: 2012-07-16 09:34 Trickster[48211] (CarbonCore.framework) !streamRef->isStarted(): failed assertion: FSEventStream was released (causing it to be deallocated) without calling FSEventStreamStop()
====
Best
Cyrill
On 16.07.2012, at 10:38, Jacob Gorban wrote:
> Please reply above this line
> ==================================================
> From: Jacob Gorban (Support staff)
> Subject: Trickster does not track anything
>
> Ciryll.
>
> There is no attachment from the console.
> You can try copying the rows from there instead of taking a screenshot and pasting them in your reply.
>
> Yes, deleting the files that you specified is enough to restart Trickster like a clean install.
>
> Jacob.
>
>
>
> View this discussion at our support site online: http://apparentsoft.tenderapp.com/discussions/trickster-support/176-trickster-does-not-track-anything
> Reply with #ignore to stop receiving notifications for this discussion.
>
>
14 Posted by Cyrill Stachniss on 16 Jul, 2012 09:38 AM
Hi Jacob,
Removing all files at the same time and upgrading to the new version has helped. Now Trickster is operational again as expected.
Thanks for your help!
Best
Cyrill
On 16.07.2012, at 10:38, Jacob Gorban wrote:
> Please reply above this line
> ==================================================
> From: Jacob Gorban (Support staff)
> Subject: Trickster does not track anything
>
> Ciryll.
>
> There is no attachment from the console.
> You can try copying the rows from there instead of taking a screenshot and pasting them in your reply.
>
> Yes, deleting the files that you specified is enough to restart Trickster like a clean install.
>
> Jacob.
>
>
>
> View this discussion at our support site online: http://apparentsoft.tenderapp.com/discussions/trickster-support/176-trickster-does-not-track-anything
> Reply with #ignore to stop receiving notifications for this discussion.
>
>
Support Staff 15 Posted by Jacob Gorban on 16 Jul, 2012 09:47 AM
Hi, Cyrill.
The type of most of the errors in your console seem to be the kind of errors which were fixed in the betas. But I'm not sure why it also required removing all the preferences.
But I'm glad it seems to be working. Let me know if any problems appear again.
Jacob.
Jacob Gorban closed this discussion on 16 Jul, 2012 09:47 AM.