Fixes for Common Socialite Issues

If you’re having any issues with Socialite we recommend you try the following:

Make sure that Socialite is up-to-date:

You can always download the latest version of Socialite from here

You should also make sure that your version of Mac OSX is up-to-date. You can do this by running “Software Update...” from the Apple Menu in the finder.

Repair your system's Disk Permissions

Even if you’re not experiencing issues with Socialite it’s always a good idea to repair your disk permissions to help keep your Mac running without any problems. Here’s how to repair disk permissions:

• Open Disk Utility, located at /Applications/Utilities/Disk Utility
• Select your startup disk on the left of the Disk Utility window
• Select First Aid from the tabs
• Click the “Repair Disk Permissions” button (please be aware that this can take sometime depending on your system)

Twitter Authentication Issues

If your Twitter account credentials are being forgotten please could you take the following steps:

1. Remove the Twitter account in question
2. Open Keychain Access.app (found in Applications/Utilities)
3. Remove any Internet Passwords associated with twitter.com and http://twitter.com (for example - all those in the attached screenshot).
4. Re-add the accounts.

Facebook Authentication Issues

If you're having issues with Facebook authentication in Socialite, you might like to try de-authenticating Socialite from the application settings in your Facebook account. Simply follow these steps:

• Remove Facebook from Socialite (by control-clicking on it in the sidebar)
• Go to you Facebook account online and at the top bar hover over 'Settings' and select 'Application Settings'
• From the drop-down menu select 'Authorized'
• Remove Socialite (and/or EventBox, should it be there) from the list or authorized applications
• Log out of Facebook
• Now re-add the Facebook service in Socialite.

Run Socialite in Safe Boot

Restart your Mac in Safe Boot Mode (How to launch your Mac in Safe Boot - Apple KB Article) and then launch Socialite before launching any other applications or start-up items to determine whether any other third-party product may be causing an conflict issue.

Start Socialite with a fresh database

This may be required in rare cases. Take a look at the following FAQ on how to do this.

Provide us with as much information when contacting the support team!

If you are still encountering problems please open a new private discussion so that we may keep track of your issues and get you back on track as soon as possible! Here’s a guideline of what we’d love to see in every post:

1. Version of Socialite (and build number found in the Socialite 'About' box).
2. Clear, reproducible steps to show the issue you’re having. If you think you’ve found a bug in Socialite, please ensure that you can easily and consistently reproduce the error and let us know these steps. For bug reports, this is absolutely essential.